January 27-28, 2010: CBI's 9th Annual Conference on Bio/Pharmaceutical and Medical Device Contact Centers, Philadelphia, PA. Issues facing contact centers include managing optimal customer service, effects of globalization, healthcare reform, and changes in communication technologies. Having a solid understanding of recent industry trends and advances in technology is important for today's contact center professional and will be a primary focus of this conference on Bio/Pharma and Medical Device Contact Centers. $400 off registration fees with the code QMR282. Find out more.

February 8-9, 2010: CBI's 3rd Annual Knowledge Management for Medical Affairs Conference, Philadelphia, PA. Storing knowledge in a central location and developing policies, procedures and best practices for compliantly sharing and utilizing medical information are top priorities at many companies to ensure effective and efficient transfer of knowledge. At CBI's 3rd Annual Bio/Pharmaceutical and Medical Device Forum on Knowledge Management for Medical Affairs, hear strategies to compliantly create, manage and share knowledge as well as case studies detailing innovative KM projects taking place in the industry. $400 off registration fees with the code TYC748. Find out more.